Customer Service

Contact Information

Office Address:  

5701 Bowcroft St. 

 Los Angeles, Ca. 90016 

United States

 

Phone:

1 323 5789246

Fax Orders:

1 323 9392437

Hours of Operation:

Monday through Friday From 9 AM. to 6 PM.
Saturday 9:00AM - 6:00PM
Sunday 12:00AM - 5:00PM

Western Standard Time

 Email Orders. ayniepolo@aol.com

 

Estimated Time of Delivery

Saddles: 15 days

Boots: 20 days

Helmets: 10 days

All others:  next business day when available [priority mail]

 

Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund, credit or exchange. Include one copy of your original invoice plus a letter telling us why you are returning your purchase. Please specify refund or exchange arrangements.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Place your order on-line or order by phone:

Call 323-578-9246

When ordering by phone please have item number, color, size and method of payment ready.

Fax your order:

You may select the print option for your completed order form and fax it to us. Orders are accepted by fax 323-939-2437, 24 hours a day.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

International addresses are responsible for payment of any import duties. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Substitutions & Backorders

Aynie Polo makes every effort to maintain the most complete stock of rider and horse merchandise. Occasionally, however, our stock of an item with unusually high demand or an item ordered in a specific size, style, color, etc. may become depleted.

We will automatically backorder any item for a maximum of 90 days. Of course, you may cancel a backorder at any time.

Any claims for damaged or missing items should be promptly filed by you with the delivering carrier. The carrier is responsible for merchandise damaged in shipping.

Personalized Items

Custom ordered or personalized merchandise is non-returnable. Be certain of size, spelling, color, etc. before placing order. 

Foreign shipment

Aynie Polo ships merchandise worldwide. Foreign orders must be paid in American Dollars.

Payment Option

Your payments are secure using our PayPal payment checkout.

We accept VISA, MasterCard, Discover and American Express cards. If you are mailing your payment, we accept checks, bank drafts, money orders or cashier's checks. Please do not send currency. 

Prices

All Aynie Polo merchandise is priced to offer you the finest quality at the lowest possible prices. We reserve the right to change prices without notice. Shipping charges will be determined after placing your order.